【香港ビザサポートあり】日本語カスタマーサポート（深夜勤務なし）

■ Responsibilities
- Work as part of a small, highly efficient team to ensure that our customers get the best customer experience possible.
- Provide support to customers via Live Chat and Emails in Japanese and English if required.
- Guide customers through the site and/or mobile phones and assist them in using the various services and products offered.
- Drive brand loyalty through a personalised customer experience.
- Correctly escalate issues to internal teams.
- Develop our Customer Support department by sharing knowledge, contributing to team projects and finding new and innovating practices to benefit the business.
- Drive business success and act as the voice of customers by providing feedback and innovative ideas.
- Handle both written and verbal external and internal communication, in Japanese.
- Localise web content for new product launches in the Japanese Market.
- Maintain and update onsite content in all languages through our CMS (content management system).

■ Skills, knowledge and experience
- Native Fluency in both spoken and written Japanese with Business Level English
- Minimum 1-years’ Industry experience working within a Customer Service role focusing on the Japanese market.

■Applying
- We offer a competitive compensation package based on experience
- Perks include full health insurance, team lunches and fully stocked pantry/ happy hour drinks and access to our Chaos Theory Gym based in our offices